Sanford Health Customer Service Representative - Healthcare Accessories in Fargo, North Dakota

Job Title: Customer Service Representative | Healthcare Accessories | Fargo

City: Fargo

State: North Dakota

Department : FARGO CUSTOMER SERVICE

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Supports customer service activities and initiatives for limited number of healthcare products or clients. Handling customer service inquiries and problems via the telephone. Receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints. Entering phone and fax orders and relative data into the computer. Making changes to orders, backorders, shipping delays or information necessary to process or cancel orders.

POSITION RESPONSIBILITIES

  1. Greets and assists customers in selection of medical equipment or supplies based on individual needs or physician orders. Must also demonstrate timeliness, courtesy, sincerity and patience when working with customers.

  2. Develop and maintain working knowledge of current HME/DME products and services, and all applicable insurance guidelines respecting eligibility for coverage and reimbursement including but not limited to Medicare and Medicaid programs.

  3. Obtains comprehensive medical and demographic data from client/referral source and enter data into computer. Also, verifies insurance coverage at the onset of new services.

  4. Understand and comply with all governmental, regulatory and Health Care Accessories billing and compliance regulations/policies Creates and processes sales orders or pick-ups of medical equipment and supplies and processes returns.

  5. Coordinates, verifies and communicates with HME Technicians for scheduled delivery dates and times.

  6. Process customer supply re-orders accurately and efficiently by following departmental procedures.

  7. Concisely and accurately document customer requests and interactions.

  8. Identify and respond to customer needs, problems, and initiate actions to ensure customer satisfaction.

  9. Responsible for assisting with the inbound call queue as required by business needs.

  10. Performs other duties as assigned by management.

DEPARTMENT DETAILS

Hours are M-F from 9-6 with rotating Saturday's from 9-1

QUALIFICATIONS

High school diploma or equivalent required. A minimum one year of office experience in a multi-task team setting using a computer preferred. Experience in customer service is beneficial.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Fargo

State: North Dakota

Job Function: Customer Service

Job Schedule: Full Time

Shift: Days

Req Number: req18298